Submitted by Traci Holt
Lassen Career Network
2545 Main Street, Susanville, CA 96130
(530) 257-5057
www.aworkforce.org
 Business Services - Pathways to Success |
Supervisor Training for Diamond Mountain CasinoThe Customer Service Spectacular training for Diamond Mountain Casino was such a a huge HIT for the Casino, they have recently asked AFWD to provide on-going customer service training. In addition, we will also be providing their supervisor training.
The main objectives of the Supervision Series are to:
• Reduce Turnover (among both supervisory staff and the supervised)
• Reduce absenteeism
• Improve employee morale
• Improve the quality of services offered and thus customer satisfaction
• Increase Productivity
• Resolve Conflicts
• Improve Communication & Promote Teamwork
• Gain Commitment versus Compliance
• Create a Better Work Environment
• Improve Bottom Line
There are twelve training modules in the Supervisory Training series. Classroom programs are approximately four hours in length, except for the initial module, Essential Skills of Leadership, which is six hours in length. Two modules will be offered once per month for six consecutive months - one module in the morning, and one module in the afternoon.
Staff from One-Stop assist with opening of new restaurant
Hungry Moose Restaurant
The Hungry Moose restaurants are owned and operated by Tony and Darrelyne Klein. They currently have four Northern California restaurants with locations in Burney, Weed, Mt. Shasta and the newest one in Susanville.
The Klein's took possession of a restaurant location and in eleven days remodeled and opened on May 10th. This was quite a task that required a lot of organization, dedication and hard work. In order to meet their grand opening date, they enlisted the Alliance for Workforce Development, Inc. to provide them with human resource services, including job descriptions, recruitment assistance, labor law information and the rewriting of their personnel policy.
The Klein's participated in the Job Fair, subsequently hiring 15 people. We were able to assist them with all their human resource needs, thus allowing them to focus on the task at hand-the opening of their restaurant.
The restaurant is doing very well. According to Darrelyne, "The Alliance for Workforce Development, Inc. in Susanville has been the best that we have ever worked with!" We look forward to continuing our relationship with the Hungry Moose.
Human Resource Solutions Team off to a GREAT Start
Our HR Solutions team has a strong and diverse background in business and human resources. Each team member is a California Accredited Consultant, having successfully passed the California Staffing Professionals accreditation exam in May. In addition, Jeff Finch, Employment Specialist and Deborah McClure, Program Coordinator passed the exam and are ready to assist our businesses.
Our expertise and experience range from retail industries, personnel, technology, manufacturing and marketing. We are ready to assist businesses with the HR needs.
Top Row, Left to Right: Traci Holt, Ken Cordrey, Janis Trueblood
Bottom Row, Left to Right: Laurie Wann, Leslie Solberg, Holly SchirmerRapid Response Update
Asian Gardens-The owners decided to retire and work at their other business, The Kopper Kettle in Chester, CA. Two employees were affected by the closure.
Country Kitchen-The restaurant closed on April 30th due to a change in ownership. Thirty employees were affected by this closure.
Lakeview Inn-The owner decided not to reopen. This closure affected 6 employees.
Great Clips-The business closed on June 1, 2004. A total of 4 employees were affected.
Fast Glass-The company closed their operations on June 30th. A total of 5 employees were affected by this closure.
Job Fair Success!!!
Our annual Job Fair was held on April 24th at Lassen Union High School. This was the most successful job fair with 22 employers actively hiring and 342 job seekers looking for work. There were approximately 50 positions filled on the spot, 15 of them were from the Hungry Moose Restaurant. In addition to many local employers, we were fortunate to have 3 employers from out of the area. They included, Stidham Trucking from Yreka, Ca, Securitas from Redding, Ca and Brightwood Corp. from Madras, Or.
Featured Success Story
Pablo Valdez was recently laid off from Sierra Pacific Industries-Susanville Division after work for the lumber mill for 6 years. He was offered a chance to relocate with the company at their Anderson Division. Upon interviewing with the company, he accepted a position at the Anderson location and received WIA services to assist him in his relocation efforts to Redding, Ca.
1st Friday's
Business workshops addressing the needs of today's business!!
1st Friday's are free informational workshops held the 1st Friday of every month to address the needs and interests of today's business owner and managers.
April-Recruitment to Hiring to Retention
This workshop addressed the eight stages necessary for a successful recruitment, hiring and retention. The eight stages include position descriptions, recruitment processes, screening, interviewing, reference checking, hiring, employee orientation and training/feedback. For more information, please review the power point presentation.May 2004-Small Business Energy Conservation
Theresa Crowther, Communications/Public Benefits Specialist from Lassen Municipal Utility District, spoke with attendees on how they can become more energy efficient. She also spoke about the Public Benefits Program and how this program benefits the local community.
Website class produces 3 more business on-line!!
On June 7th, we hosted another website initiative class. This initiative has been very popular with our local businesses. The following businesses are now on-line!!
Congratulations to these businesses..Job Well Done!!
Miss Mandy's
Bustamante Art
Cammer ConcreteUpdate on Previous Website Class
Soroptimist International of Susanville attended our August 2003 website class. They developed a very nice, easy to use website. They are a finalist in the Soroptimist Celebrating Success competition in the website category. A total of 17 entries were received from Soroptimist Clubs throughout the world. The finalists are Soroptimist International of Susanville and a Japanese Club. The winner will be announced at their annual convention in August. Best of luck to Soroptimist International of Susanville.
Upcoming Events
July 15th-Paid Family Leave Workshop-Informing employers about the new California Paid Family Leave Law
August 4th-Confidentiality Workshop for Community Planning and Advisory Council
August 9th-Website Class
September 3rd-1st Friday-HR Solutions for Business
